Shipping and delivery
Delivery time
2 to 5 business days when products are in stock. Shipping delays, weekends and holidays may affect delivery time.
Shipping costs
Shipping costs depend on the order value and the delivery method chosen.
Postal parcel – Finland
Posti Postal Parcel – Package delivered to Posti Parcel Point
4,90€ (Free shipping on orders over 80 €)
Matkahuolto Near Parcel – Delivered to the parcel pick-up point nearest to the recipient’s address or chosen by the sender within 1-3 business days – also delivered on Saturdays in the Helsinki region, Tampere, Turku and Oulu.
4,90€ (Free shipping on orders over 80 €)
Home Parcel – Finland
Posti Home Parcel – A parcel delivered to your customer’s home when it suits them best.
8,90€ (Free shipping on orders over 80 €)
Matkahuolto Home Delivery
7,90€ (Free shipping on orders over 80 €)
Posti Parcel Baltics
The delivery time to Estonia and Latvia is 1–2 working days and to Lithuania 2–3 working days.
Delivered through an extensive service point and parcel locker network.
Items are mainly delivered to parcel lockers or service points.
4.90 € (Free shipping on orders over 80 €)
Parcel Connect parcel
Parcel Connect parcel
– 6,90€ – 8,90€ (Free shipping on orders over 80 €)
– The delivery time varies from two to eight working days, depending on the country.
– Doorstep delivery, in Sweden and Denmark delivery to a service point.
Sweden, Denmark, Germany, Austria, Belgium, Netherlands, Czech Republic, Poland, Slovakia, Luxembourg, Slovenia, Hungary, Belgium, Spain, Portugal
Priority parcel
– Free shipping on orders over 80 €
– Deliveries to the Nordic countries within 3–5 days, elsewhere in Europe within 2–7 days and elsewhere in the world within 6–14 working days. Formalities in the customs of the destination country may affect the delivery times.
– Delivery to a service point or the recipient’s doorstep.
Priority parcels are delivered to the recipient’s address in the following countries: Austria, Belgium, Croatia, the Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia (to corporate addresses only), Liechtenstein, Lithuania (to corporate addresses only), Luxembourg, Malta, the Netherlands, Norway (to corporate addresses only), Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland and the USA.
In other countries, the shipment is delivered to the pickup location and the recipient will be notified of the arrival of the delivery.
Posti EMS parcel
Express delivery to anywhere in the world. EMS express parcels (Express Mail Service) are delivered to the recipient through the fastest possible route.
– 14,90€ – 19,00€ (Free shipping on orders over 80 €)
– Deliveries to the EU zone within 1–3 working days and elsewhere in the world within 2–8 working days. Formalities in the customs of the destination country may affect the delivery times.
– Delivery to the door of the recipient, handed over against a signed receipt.
Shipment tracking
Once your order has been sent, you will receive an email with a tracking code for your package. You can check the shipping status of your package.
The package is delivered to the service point selected at the ordering stage and you receive a package arrival notification by mail, email or SMS.
It is not possible to track orders sent as a letter.
If you have ordered an item that is not in stock, we will email you an estimate of the arrival date of the package.
Return and exchange policy
In accordance with the Consumer Protection Act of Finland, you have the right to exchange and/or return an item within 14 days of receiving your order. The return right applies only items that are in new, unused condition and in their original packaging.
Include a copy of the order when sending an item back for return or exchange. Also include your name, customer number, phone number, email and address.
For exchanges, please include the information on what you wish to exchange the item for.
Address for returns or exchanges:
Finnish Beauty Ltd
Ahertajankatu 19
33720, Tampere
Finland
We will not accept returns after 14 business days. Once we have received the return has been received, it will be processed. When the return it accepted, a refund will be made to the original payment method.
Delivery problems and faulty products
Should you not receive your package or if an item was damaged in transport or if the item ordered is faulty, contact us immediately by email hello@djusie.com. If the package was damaged in transport, a claim must also be made with the shipping company.
Notifications must be made within 14 business days of receiving your order.
Other
We reserve the right to change our terms and conditions. Customers should familiarize themselves with the terms and conditions before placing an order.
Company name handles all customer information confidentially and does not disclose customer information to third parties.
Finnish Beauty Oy
Business ID: 3198621-2
Ahertajankatu 19
33720 Tampere, Finland
hello@djusie.com